Utilities Customer Care Center Answering Services

Estimated Value: $750,000
Open 18 days left TexasGeneral / Otherrfq
Jun 30, 2026
Jul 23, 2026 12:00 AM
General / Other
rfq
561422
AI Summary
The City of San Marcos is seeking proposals from qualified vendors to provide comprehensive customer care center answering services for its utilities department.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Utilities Customer Care Center Answering Services (24/7/365) 1 year $250,000.00 $250,000.00 Telecommunications
After-Hours Emergency Call Answering Services 1 year $100,000.00 $100,000.00 Telecommunications
Multilingual Customer Support (Spanish primarily) 1 year $50,000.00 $50,000.00 Telecommunications
Call Routing and Dispatch Services 1 year $75,000.00 $75,000.00 Telecommunications
Customer Service Representative Staffing (per FTE equivalent) 5 FTE/year $50,000.00 $250,000.00 Professional Services
Call Reporting and Analytics 1 year $25,000.00 $25,000.00 IT Services
Estimated Bid Value$750,000.00

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