HRBCC

Estimated Value: $15,000,000
Open 364 days left VirginiaProfessional Servicesrfi
Oct 23, 2026
Nov 2, 2027 9:00 AM
Professional Services
rfi
561422
AI Summary
The Department of the Navy is seeking information for a Request for Information (RFI) regarding the operation of its Civilian Human Resources Business Center Contact Center (HRBCC). The requirement is to provide all necessary personnel and services for this dedicated contact center, which will support current and separated Navy civilian employees, as well as prospective employees. The contractor will offer guidance on federal benefits such as FEHB, FEGLI, TSP, FEDVIP, and FLTCP.
🏆 Who won similar work here

Most recent contracts from Department of the Navy under NAICS 561422, last 3 years. Typical award: $18.8M.

STRATEGIC DATA SYSTEMS, INC.$6.9MDec 2025Mynavy career center labor support details
STRATEGIC DATA SYSTEMS, INC.$28.4MDec 2024Mynavy career center labor support details
MONGOOSE RESEARCH, INC.$70KOct 2024Text messaging capabilities details
STRATEGIC DATA SYSTEMS, INC.$25.9MDec 2023Labor - mynavy career center support details
STRATEGIC DATA SYSTEMS, INC.$18.8MDec 2022Mynavy career center labor support details

Source: USAspending.gov. Similar work, not necessarily this exact contract.

Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Contact Center Personnel (Agents/Representatives) 50 FTE per year $75,000.00 $3,750,000.00 Professional Services
Contact Center Management Personnel 5 FTE per year $120,000.00 $600,000.00 Professional Services
Contact Center Operations and Support Services (overall management, training, quality assurance, reporting) 1 lot per year $500,000.00 $500,000.00 Professional Services
Technical Guidance and Information Services (FEHB, FEGLI, TSP, FEDVIP, FLTCP) 1 lot per year $250,000.00 $250,000.00 Professional Services
Contact Center Infrastructure (telephony, CRM, knowledge base, reporting tools - provided as a service) 1 lot per year $200,000.00 $200,000.00 IT Services
Training and Development for Contact Center Staff 1 lot per year $100,000.00 $100,000.00 Professional Services
Quality Assurance and Performance Monitoring Services 1 lot per year $75,000.00 $75,000.00 Professional Services
Reporting and Analytics Services 1 lot per year $50,000.00 $50,000.00 Professional Services
Estimated Bid Value$15,000,000.00

Want the full details?

Sign up free to see the agency name and the original bid posting link, plus the 2 documents, contracting-officer contacts and AI response outlines. Every feature is free through December 31, 2026.

📎 HRBCC_PWS_DRAFT.pdf View
📎 Request_for_Information_-_HRBCC_8_a_.pdf View
Sign Up Free → Already have an account? Log in

Browse More Bids

Bids in VirginiaProfessional Services BidsRFI BidsClosing Soon All Bids